1.1 Everything Dog (we, us, our) may collect and store personal information about you to allow us to provide you with our services.  Our collection of your personal information is subject to the New Zealand Privacy Act 2020 (Act). 
1.2 This privacy policy forms part of our terms of business with you and sets out how we collect, use, disclose and protect your personal information in accordance with our obligations under the Act. Nothing in this policy alters your rights under the Act.
1.3 In this policy ‘personal information’ means information relating to an individual which can be used to identify that individual.  

2.1 We may not be able to properly advise you or offer you our services if you do not provide us with necessary personal information when requested to do so.  By engaging us and providing us with your personal information it will be deemed you have given your express consent for us to use and store that information for the purpose it has been collected. 
2.2 If you give us personal information about any other person, please ensure you have their consent to do so first. 

3.1 The type of personal information we collect and store, includes but is not limited to:
Name
Name of your dog
Breed of your dog
Health details of your dog
Postal address
Physical address
Phone number
Email address

We collect personal information by way of: 
– Forms filled out by clients  
– Email  
– Face-to-face meetings  
– Telephone  
– Social media pages e.g. Facebook and LinkedIn 
– Third parties e.g. a veterinarian  
– ‘Our website  
– We also collect information about your usage of our website through the use of cookies. You may disable cookies by changing the settings on your web browser, however, this may mean that you cannot use some or all of the features of our website

5.1 We may use your personal information for, but not limited to, the following reasons:
– To verify your identity
– To provide our services to you
– To communicate with you (including for marketing purposes) and respond to communications from you
– To improve the services we provide to you, including by tailoring your experience with our services by making assumptions about you based on your provided information
– To bill you and to collect money that you owe us
– To protect and/or enforce our legal rights and interests, including defending any claim and/or registering your name for credit reporting purposes
– For any other purposes authorised by you or the Act
– To provide you with marketing materials and our newsletter where you have consented to us doing so. You can revoke your consent to receiving these materials at any time, by emailing 

6.1 We may disclose your personal information to any person or entity authorised by law to request such information from us (such as a government authority or law enforcement agency).
6.2 We may disclose your personal information to any person or entity that you authorise.

7.1 We take all reasonable steps to keep your personal information safe from loss, unauthorised activity or other misuse. These steps include:
– Adopting and regularly reviewing the performance and terms of our internal data security policies and systems to ensure that they are fit for purpose and protect your personal information from unlawful processing, accidental loss, destruction and damage.
– Adopting technologies for our internal use that meet the standards required by the Act.
– Verifying the suitability of security systems in place with third parties that we work with to ensure that they meet the standards required by the Act.
7.2 We have taken steps to ensure that our website is secure. We use the secure HTTPS data transfer protocol for the transmission of data and our site holds an SSL certificate from a trusted organisation. Despite this, the internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times.  Transmission of personal information over the internet is at your own risk and you should only enter, or instruct the entering of, personal information within a secure environment.
7.3 Your personal information will be kept in electronic or hard copy, or both.

8.1 We will advise you at the first reasonable opportunity upon discovering or being advised of any security breach in which your personal information is lost, stolen, accessed, used, disclosed, copied, modified or disposed of by any unauthorised person or in any unauthorised manner.
8.2 Should such a breach occur we are committed to taking all reasonable steps to remediate the issue that gave rise to the security breach to prevent further loss and subsequent security breaches.
8.3 If the event is deemed to be notifiable we will be required to report the breach to the Privacy Commissioner.  

9.1 Under the Act you have the right to access, correct and on some occasions delete your personal information that is readily retrievable.  We are only able to delete your personal information to the extent that it is not required to be held by us to satisfy any legal, regulatory, or similar requirements.  This right is subject to certain grounds for our refusal as outlined in the Act.
9.2 Before we provide you with your personal information we will require you to provide evidence that you are in fact the individual to whom the personal information relates.
9.3 If you would like to exercise the above rights, please email our Privacy Officer
9.4 We reserve the right to charge you our reasonable costs for providing copies of your personal information or correcting that information.
9.5 Please note if we no longer hold your personal information we will be unable to satisfy your request.

10.1 We reserve the right to change this policy at any time by uploading a revised copy of the policy onto our website.
10.2 This policy was last updated in February 2022.

11.1 If you wish to contact us about matters concerning the privacy of your personal information please get in touch with our Privacy Officer, Rebecca Winterburn at  rebeccaw@everythingdog.co.nz